Last edited by Zuzragore
Saturday, August 8, 2020 | History

4 edition of Delivering knock your socks off service found in the catalog.

Delivering knock your socks off service

Performance Associates, Inc

Delivering knock your socks off service

by Performance Associates, Inc

  • 234 Want to read
  • 37 Currently reading

Published by American Management Association in New York .
Written in English

    Subjects:
  • Customer services

  • Edition Notes

    StatementPerformance Research Associates ; artwork by John Bush ; edited by Ann Thomas and Jill Applegate
    ContributionsThomas, Ann, Applegate, Jill
    Classifications
    LC ClassificationsHF5415.5 .A53 2012
    The Physical Object
    Paginationxiii, 226 p. :
    Number of Pages226
    ID Numbers
    Open LibraryOL25353869M
    ISBN 109780814417553
    LC Control Number2011014619

    Delivering Knock Your Socks Off Service: EBook Edition by Ron ZEMKE. Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. That's your own special edge, the foundation on which to build your own unique way of providing Knock Your Socks Off Service. Getting Yourself Organized: The RATER Factors It's helpful to have a framework that captures the multiple service factors that determine the quality of a customer's experience with your company.

    Delivering Knock Your Socks Off Service, Revised Edition, by Ron Zemke and Kristin Anderson, softcover, pages, , $ This book is for those who are new to the service industry and for service veterans who strive for perfection. Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using.

    In order to keep them coming back, you can't just give them good, or even great, customer service you have to knock their socks off! Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for. OverDrive would like to use cookies to store information on your computer to improve your user experience at our Website. One of the cookies we use is critical for certain aspects of the site to operate and has already been set. You may delete and block all cookies from this site, but this could affect certain features or services of the site.


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Delivering knock your socks off service by Performance Associates, Inc Download PDF EPUB FB2

Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever. Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using Cited by: Delivering Knock Your Socks Off Service (Your Coach in a Box) [Associates, Performance Research, Pratt, Sean] on *FREE* shipping on qualifying offers.

Delivering Knock Your Socks Off Service (Your Coach in a Box)/5(12). To see what your friends thought of this book, please sign up. Reader Q&A To ask other readers questions about Delivering Knock Your Socks Off Service, please sign up/5.

In Delivering Knock Your Socks Off Service, Performance Research Associates - with some editorial help from Ron Zemke - highlight the main principles and techniques involved in providing great customer service and resolving customer lively book features many short chapters, cartoons, bulleted axioms and what-to-do examples.

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This book lists many ways that anyone could use to improve there people skills. Also you will learn the fine art of depersonalizing a situation when someone is attacking you verbally/5.

Explore a preview version of Delivering Knock Your Socks Off Service, 5th Edition right now. O’Reilly members get unlimited access to live online training experiences, plus books, videos, and digital content from + publishers.

For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for Brand: AMACOM.

Delivering Knock Your Socks Off Service is the best-selling frontline customer service book ever published. It delivers the strategies, techniques and tips to keep your customers happy. And as everyone knows, a happy customer is a paying customer. But extraordinary customer service brings more – a real competitive edge, a better.

Explore a preview version of Delivering Knock Your Socks Off Service right now. O’Reilly members get unlimited access to live online training experiences, plus books, videos, and digital content from + publishers.

The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised edition introduces readers to the next generation of first-class service ng the winning Knock Your Socks Off formula to the new demands of 21st-century business, the third /5().

Textbook and eTextbook are published under ISBN and Since then Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) textbook was available to sell back to BooksRun online for the top buyback price or rent at the Edition: Fifth.

For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide.

When the first edition of Delivering Knock Your Socks Off Service arrived in book­stores, “Does service matter?” was an unsettled question.

Now 20+ years and a service industry revolution later, it’s taken as gospel that superior service leads to higher profits and faster : Performance Research Associates. FreeBookNotes found 2 sites with book summaries or analysis of Delivering Knock Your Socks Off there is a Delivering Knock Your Socks Off Service SparkNotes, Shmoop guide, or Cliff Notes, you can find a link to each study guide below.

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on.

"Delivering Knock Your Socks Off Service" is a wonderful introduction to the topic of customer service. Anderson and Zemke have written a book that works well for readers from fast food clerks to sales executives, and everyone in between.5/5(5). For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide.

With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for /5(29). Delivering knock your socks off service. [Performance Research Associates.;] This book gives readers tips and strategies to help them meet customers' expectations and The generational divide: serving age-diverse customers ; Delivering seamless socks off service.

Coworkers as partners: communicating across functions -- Exceptional. Get this from a library. Delivering knock your socks off service. [Ann Thomas; Jill Applegate; Performance Associates, Inc.] -- Featuring real-world examples, the book contains all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback.

Delivering Knock Your Socks Off Service, Revised Edition by Ron Zemke and Kristin Anderson, softcover, pages,$. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace.

You will learn how to: See things from the customer's point of view. Meet customer expectations and satisfy their needs."The best-selling front-line customer service book ever published is now better than ever.

More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised edition introduces readers to the next generation of first-class service ng the winning Knock Your Socks Off formula to the new demands of 21st-century business, the third .Product Information.

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